Frequently Asked Questions - General

Generally hotel rooms are available from 2pm check-in and 12pm is check-out time.

• You can reach us through phone numbers +6342535-4265 (Landline) and +639192056294 (SMART)

• You can send your query at malachihotel@gmail.com or malachi1114@yahoo.com.ph

• You can also send your message through our Facebook. Just visit https://www.facebook.com/malachi.hotelandresort and https://www.facebook.com/MalachiHotelInfanta

• Follow us on Twitter (@MalachiHotel) for updates and exclusive treats! 

Our goal is to respond all questions within 24 hours of receipt. For immediate assistance you may call +6342535-4265 or +39192056294 seven days a week from 7am till 8pm. If you need to be contacted, just send your contact details to our email.

• We only accept cash payment to guarantee your reservation. You can use LBC Door to Door just address the payment to
  
  Carmelita Aveno
  Malachi Hotel and Resort
  360 Purok Ilang-Ilang
  Barangay Comon
  Infanta, Quezon
  
  We will email you the scanned copy of official receipt. Kindly include a mailing fee if you need the original copy to be sent thru LBC. 
  
  
• You can also deposit your payment thru Malachi Hotel and Resort bank account and email us the deposit slip for verification.
  
  Bank Name: PNB Savings Bank - Infanta Branch
  Account #: 8921002627
  Account Name: Malachi Hotel & Resort

  Bank Name: Landbank
  Account #: 1991-1162-02
  Account Name: Malachi Hotel & Resort

• 50% is usually required for advanced reservation and full payment is requested upon arrival using your reservation.
• ₱5,000.00 is required payment in event reservation to be able to reserve the date. 50% of the total event package shall be paid two weeks prior to the event and full payment is requested upon completion of the event.
• Kindly send scanned copy of bank receipts or proof of payment thru e-mail to confirm the reservation.

Yes, you can book more than one room with one reservation.

At least 21 years of age and an ID maybe required at times.

• 10 years old and below is free for accomodation.
  
  
• 3 years old and below is free for pool entrances.

• WiFi Zone at the restaurant, café area, and pavillion
  
  
• Free parking
  
  
• No smoking in most areas including rooms and cottages for accomodation.
  
  
• 2 outdoor pools
  
  
• No pets allowed
  
  
• Restaurant opens at 6am to 8pm daily.